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Monthly Parking FAQ's
 
Frequently Asked Questions
  • 01.How do I decide which permit type is right for me?
    • Great question! Most parking lots we operate offer three different options to accommodate for various parking needs: • 24 hour parking: The parking option that allows you to park on the lot at all times, regardless of day or time. Strong convenience factor with this option - no worrying about allowed times, holidays, weekends, etc. • Daytime parking: The parking option that typically works well for those who work in the Milwaukee area and only will be parked during normal business hours. Our rule of thumb for Monday-Friday is, enter lot after/around 8am and exit lot before/around 5pm, although may vary from lot to lot. Sorry, no weekend parking allowed with this option. • Night/Weekend parking: The parking option that typically works well for those who live in Milwaukee and work elsewhere during the day. Our rule of thumb for Monday-Friday is, enter lot after/around 5pm and exit before/around 8am, although may vary from lot to lot. PLUS this option allows for all day parking on Saturday and Sunday with no time restrictions.
  • 02.Do you offer automatic processing so that my parking invoice is paid automatically every month?
    • We sure do! All you need to do is provide us with your credit card information and we’ll take care of the rest; your credit card will be billed every month – there is no dealing with mailing in checks, late fees or remembering when payment is due. We can even provide you with a receipt each month if necessary. Call our office at (414) 276-8588 to sign up today!
  • 03.I would like to cancel my monthly parking permit. What should I do?
    • We’re sorry to see you go! However, if you must, please provide us with a written notice of cancellation by US Mail, Fax, or Email. We request that you let us know prior to the next months payment due date. For example, if you wish to cancel August 1st, we would need to know by July 20th. No refunds can be issued once the charges have processed. From there, we need to receive your pass back within 5 days of your last day of parking and can assess eligibility for security deposit refund from there. Our contact information can be located on the "Rules & Regulations" document you were given upon sign up. Or, click on the "Contact Us" tab on the top of the webpage!
  • 04.I have moved, need to update my credit card information, will be temporarily driving a loaner vehicle, or will be using a new permanent vehicle, How can I change this information?
    • We will update your record right away! Our contact information can be located on the "Rules & Regulations" document you were given upon sign up. Or, click on the "Contact Us" tab on the top of the webpage!
  • 05.What do I do if I need to park past allowed hours, park on holidays, am staying home sick, etc?
    • Each of these events is taken on a case-by-case basis and a fee may or may not be assessed. However, a fee will automatically be assessed if we are not made aware of the circumstance and it was discovered by our parking staff that your car was parked during unauthorized hours. Our contact information can be located on the "Rules & Regulations" document you were given upon sign up. Or, click on the "Contact Us" tab on the top of the webpage!
  • 06.How do I receive my parking invoices?
    • If you need to receive an invoice each month, please specify this on your parking sign up form. We do not send out invoices unless requested. If you wish to request invoices and have already turned in your parking sign up form, please send us a communication by phone or email and we will make note on your parking record. Our contact information can be located on the "Rules & Regulations" document you were given upon sign up. Or, click on the "Contact Us" tab on the top of the webpage!
  • 07.How do I handle parking tickets and notices left on my car?
    • A parking ticket or notice could be left on your car for various reasons and will usually have a written explanation right on them. A parking "notice" typically does not have a charge associated with them and is used as an informative method. A parking "ticket" typically does have a charge associated with it. Please keep in mind that while we wish we could be perfect, we are not. If you feel a ticket was placed on your car by mistake, please be kind and let us know. We will investigate the issue and get it taken care of right away.
  • 08.I lost my monthly parking permit. What should I do?
    • If your permit is lost or stolen, please contact our office to void your previous parking permit and issue you a new permit for a fee depending on your type of permit. Our contact information can be located on the "Rules & Regulations" document you were given upon sign up. Or, click on the "Contact Us" tab on the top of the webpage!
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